FAQ’s To Provide You The Latest In Puerto Rico Travel Information
Thank you for choosing El Conquistador Resort or Las Casitas Village as your vacation destination. We look forward to providing you a vacation to remember. Enclosed are some of our most frequently asked questions to aid you in making the most of every moment of your upcoming visit. If you require assistance with any special arrangements please contact our Concierge at 787.863.1000.
- Is airport transportation available?
- Is the motorcoach service available for all arrival times?
- Do I need to purchase tickets for the airport transfers or make reservations in advance?
- Where do I catch the motorcoach?
- What times does the motorcoach depart the resort to return to the airport?
- Do I need to make departure reservations for the motorcoach?
- Is private transportation available?
- What is the cost for a taxi to and from the airport?
- Are rental cars available on site?
- What is the cost for parking?
About Puerto Rico
- What currency is used?
- Do I need a passport?
- What languages are spoken in Puerto Rico?
- Will my cell phone work in Puerto Rico?
Guest Room Information
- Hotel Check-in and Check-out Times
- What are the applicable Taxes and is there a Resort Tariff?
- Do you have AAA, AARP or Government discounts?
- Do you have travel industry rates?
- Am I eligible for Tax Exemption?
- Are discounts available for packages or group rates?
- I have reserved a Garden View room, where is it located?
- I have reserved a Partial Ocean View room, where is it located?
- I have reserved an Ocean View room, where is it located?
- I have reserved a One Bedroom Ocean View Suite, where is it located?
- I have reserved a Two Bedroom Ocean View Suite, where is it located?
- Are microwave ovens available for rent?
- Are cribs available for rent?
- Is there Shopping available at the resort or nearby?
- Are tours or local attractions available?
- Is there a children's program or activity center?
- Is babysitting available?
- Is Internet access available?
Spa & Fitness
Golf & Tennis
- How do I make golf starting time reservations?
- What is the dress code at the golf course?
- Do you have rental clubs?
- Do you offer Golf Instruction?
- Do you have a practice range?
- Do you have Tennis Courts available?
- How can I access the water park and is there an entrance fee?
- What pools do you have and are towels available?
- Do you have a beach and is there a cost?
- What water sports are available on Palomino Island?
The resort provides an economical motorcoach service from the Luis Muñoz Marin International Airport (SJU) in San Juan. The cost is $78.00 roundtrip per adult and $58.00 roundtrip per child 12 years old and under. Families traveling on our shuttle can choose our family package which is $200.00 roundtrip for a family of four (two adults and two children under the age of 12); note: PR tax of 7% is additional. Prices are subject to change without notice and are subject to applicable taxes.
Click here to access the transportation form.
Is the motorcoach service available for all arrival times?
Our airport staff is available in the baggage claim area to facilitate your arrival to the resort at all times provided we have your flight information.
Do I need to purchase tickets for the airport transfers or make reservations in advance?
You do not need to purchase tickets for the motorcoach as the charge will be applied directly to your room bill. Please provide us with your flight information (Airline, Flight Numbers and Arrival/Departure Times) in advance by calling our Resort Concierge at 787.863.1000 .
Where do I catch the motorcoach?
Greeters are located outside the baggage claim areas holding El Conquistador signs and our motorcoach boarding location is between terminals B & C on the arrival level.
What times does the motorcoach depart the resort to return to the airport?
Our motorcoach service departs the resort (El Conquistador's Main Arrival Plaza) every two hours between 5 A.M. and 5 P.M from Monday - Sunday. We recommend departing the resort no later than 3 hours prior to your scheduled flight time due to the time of transfer and flight check in, USDA inspection and Security Inspection at the airport.
Do I need to make departure reservations for the motorcoach?
We recommend securing reservations with our resort Concierge no later than 24 hours prior to your resort departure time in order to provide adequate seating on the motorcoach.
Are rental cars available on site?
Yes, there is an Enterprise Rent-A-Car rental desk in our hotel lobby adjacent to the Concierge. Their hours of operation are Monday - Sunday from 8:00am to 5:00pm (12:00pm to 1:00pm closed for Lunch). Please call 787.863.1000 x 7015 for additional information or for reservations . You can also make reservations online and enjoy the El Conquistador Corporate Class benefits by clicking here.
*hours of operation are subject to change
*prices are subject to change
Do I need a passport?
For US citizens, a passport is not required to travel to Puerto Rico, however it may be required if you are taking a cruise to other Caribbean Islands prior to or after your stay here at El Conquistador and Las Casitas Village. If you are a citizen of a country other than the United States a passport is required. For more information please visit the U.S Department of State Travel Website.
Will my cell phone work in Puerto Rico?
Puerto Rico uses the same area code system as North American and the Caribbean. Cell phone signals include AT&T, Sprint, T-Mobile, and local providers. If you use another service you may need to place your cellular on roam to access the signal. Please verify with your cellular service provider for coverage areas.
Hotel Check-in and Check-out Times
Hotel registration begins at 4 P.M. and check out time is 11 A.M. Early arrivals will be accommodated based upon availability. Late departures will be extended by the Front Desk based upon availability on the date of departure only and may incur a late departure fee.
What are the applicable Taxes and is there a Resort Tariff?
In addition to your room rate, all rooms are subject to a daily 18% resort fee and 9% tax (applicable on the room rate and resort fee) which will appear on your final bill. The resort tariff includes: access to our private Palomino Island & beach, high-speed catamaran ferry services to/from our private island, Las Brisas Promenade Fitness Center, pool service, weekly resort activities including our latest adventure - Scout About, Wi-Fi internet access in public areas and in guestrooms and unlimited local & 800# phone calls.
Goods and services are subject to a 7% sales tax.
Banquet events/functions are subject to a 22% service charge and applicable taxes.
Do you have AAA, AARP or Government discounts?
Discounted rates are subject to availability. You may check availability by calling our Reservations Department, 866.317.8932, or visiting our websites. To check for availability through the website, select the Reservations link from the Main Page and then select the Special/Promo link at the bottom of the page and appropriate discount category. Proper identification required at the time of check in or prevailing rate will apply.
Do you have travel industry rates?
Travel industry rates are subject to availability. You may check availability by calling our Reservations Department, 866.317.8932. Proper identification required at the time of check in: IATA card or valid Hospitality Associate ID or prevailing rate will apply.
Am I eligible for Tax Exemption?
In order to be eligible for tax exemption in Puerto Rico, you must file a request with the Puerto Rico Tourism Company. You must be traveling on official government business and be able to present at check-in the PR Tourism Company letter of certification, or government orders, valid Government ID, and be paying with a business credit card in the name of the organization on work orders. Advance notice is required by the tourism office to process your request. You may contact the PR Tourism office at 787.721-3181 or 787.721.3181.
Discounts such as AAA, AARP, and Government rates cannot be combined with other promotional discounts, packages, or group or convention rates.
I have reserved a Partial Ocean View room, where is it located?
Partial Ocean View Rooms are located in all wings of the resort; La Marina Village, Las Olas Village, Las Brisas Wing and La Vista Wing. We do guarantee room location based on a space available basis.
I have reserved an Ocean View room, where is it located?
Ocean View Rooms are located in all wings of the resort; La Marina Village, Las Olas Village, Las Brisas Wing and La Vista Wing. We do guarantee room location based on a space available basis.
I have reserved a One Bedroom Ocean View Suite, where is it located?
One Bedroom Ocean View Suites are located three wings of the resort; La Marina Village, Las Brisas Wing and La Vista Wing. We do guarantee room location based on a space available basis.
I have reserved a Two Bedroom Ocean View Suite, where is it located?
Two Bedroom Ocean View Suites are located two wings of the resort; Las Brisas Wing and La Vista Wing. We do guarantee room location based on a space available basis.
Yes, the resort does have microwave ovens available* for rent during your stay for a daily charge of $15 plus applicable tax. Requests can be made through our Guest Request Line (Ext. 88) upon your arrival. *Quantities are limited.
Yes, the resort does have cribs available* for rent during your stay for a daily charge of $25 plus applicable tax. Requests can be made through our Guest Request Line (Ext. 88) upon your arrival. *Quantities are limited, based on availability.
Is there Shopping available at the resort or nearby?
We do have shops throughout our property including souvenir shops, clothing shops, a pro shop, a spa boutique, signature shops and jewelry shops. You may also be interested in taking a shopping tour to the Old San Juan area. Please contact our Concierge for assistance with tour reservations or information at 787.863.1000.
Our Tour Desk is adjacent to our Concierge desk in the main lobby and boast many exciting activities including both marine activities and island tours such as snorkel trips, deep sea fishing, light tackle fishing, Old San Juan historical or shopping tours, tours of El Yunque Rainforest, sunset sails and bioluminescent kayak trips. Don't miss out on all the natural beauty of Puerto Rico. Please contact our Concierge for assistance in planning your activities at 787.863.1000.
Is there a children's program or activity center?
El Conquistador's Camp Coqui is an exciting club for children, designed so that both parents and kids have a great time while staying at El Conquistador. Camp Coqui offers numerous recreational and educational activities for children ages 4-12. Kids will experience a variety of fun-filled activities including kayaking over coral reefs, snorkeling, sand sculpting, nature walks, arts and crafts, scavenger hunts, and much more. All activities take place under the watchful eyes of carefully selected counselors, allowing children to make friends in a safe and friendly environment. For more information please call 787.863.1000.
Is Internet access available?
The resort now offers Wi-Fi internet access in all of our guestrooms, public areas, pools, meeting rooms*. Wi-Fi internet access is available in public areas and in guestrooms is included in the resort fee (excluding meeting rooms). The Business Center has computers with internet service available for a $7.50** for 15 minutes.
* Inquire with our Meeting & Conference Services department on pricing for Wi-Fi internet in our meeting rooms. ** Pricing subject to change without notice.
We do recommend reservations in advance to guarantee availability of your preferred seating times and dining options, especially during holiday periods. Some of our dining options include Chops Steakhouse (steakhouse), La Piccola Fontana (Italian cuisine), Stingray (with the freshest seafood selections), and Blossoms (Teppanyaki and Chinese featuring a sushi bar). Reservations can be made online or by contacting our Concierge at 787.863.1000 for additional information and to make reservations.
Is there a resort or restaurant dress code?
The resort requests resort casual attire during the day time. We request cover-ups be worn over bathing suits in all public areas to maintain a family friendly ambiance.
To help us maintain the ideal ambiance, we suggest that, in the evening, gentlemen wear slacks or dress shorts and shirts with collars while in the resort restaurants and lounges. For the ladies, we suggest skirts, dresses, or pant suits.
Do you have a spa and how do I make appointments?
Please feel free to review available treatments on the Waldorf Astoria Spa link on our website ElConResort.com or LasCasitasVillage.com. Our Spa Reservations desk is available daily from 7am - 7pm* by calling 787.863.1000, extension 7300 or email your request to ECLCSpa@LuxuryResorts.com .
*hours are subject to change
The resort has a new Fitness Center available to guests as part of your stay which is open 24 hours and is conveniently located on the Promenade Level.
The Fitness Center at the Waldorf Astoria Spa is open from 7A.M. - 7P.M*. A daily fee of $25.00 includes use of the Vitality Level, classes available at the Movement Studio and use of the Niwa facilities. The Niwas offer the signature O-furo bath, steam rooms, showers and relaxation lounges including the Waldorf Astoria Tea Room. Daily membership fees are waived with the purchase of services. The minimum age for all Spa guests is 18. Experience our new state-of-the-art fitness center featuring the most cutting edge Life Fitness equipment, including the Synrgy360s. All cardiovascular equipment features LCD touch screens allowing access to an abundance of entertainment options, connection to your smart phone, and online apps to track your workout progress. Put your body to the test under the guidance of our expert Fitness Team. Experience a variety of customized private and group sessions, including guest favorites such as yoga, Synrgy360, TRX anti-gravity system, and much more offered within our Wellness Center, private Movement Studio, and outdoors at Casitas Gardens overlooking the shimmering turquoise sea.
* Hours of operation and offerings are subject to change.
How do I make golf starting time reservations?
Our Golf and Tennis shop is open from 6:30A.M.-6P.M. We accept one advance reservation over the phone at 787.863.6784. Multiple reservations may be requested in writing via email at ECLCGolf@LuxuryResorts.com or by fax 787.863.6784 and must be guaranteed by major credit card. Notice of cancellation or reduction in players must be received 72 hours in advance of scheduled starting time, or reservation is subject to penalty.
*hours are subject to change.
Shirts with collars and sleeves; slacks or Bermuda shorts are considered appropriate for men. Dresses, skirts, mid-length shorts and blouses are considered appropriate attire for women.
*prices are subject to change
*prices are subject to change
*prices and hours are subject to change
Do you have Tennis Courts available?
Yes, we offer 4 Clay Courts and 3 Hard courts. Our tennis courts are available for reservations from 7am-sunset*. Rental rackets are available for $15/per premium racket*. Our tennis professionals offer "Stroke of the Day" Clinics Monday - Friday for $35*/person (reservations required). Private instruction is $60 for 1/2 hour and $110* for 1 hour. For more information contact the Golf and Tennis Shop from 6:30 A.M.- 6:00 P.M.*. Daily by phone at 787-863-6784 or via email at ECLCGolf@LuxuryResorts.com .
A personalized experience awaits you in the newest addition to El Conquistador Resort- Coqui Water Park (open daily 9:30am - 6:00pm); Due to high demand and limited exclusive seating and space, we will be offering tickets for sale to Resort Guests for a nominal fee. Included in the price of admission are inner tubes, pool towels, and luxury lounge chairs. Also included is endless Water Entertainment in the Most Exclusive Water Park Destination in the Caribbean .
Ticket Pricing is as Follows
Tickets will be available through the Concierge Desk, Marina Activities and Ticket Center , and be available on-line. There will be special room packages available which include Water Park Tickets. Those packages will indicate that they include tickets. Guests on all other packages must purchase individual tickets to the water park
For the latest information on Coqui Water Park please click here
* Prices and hours are subject to change without notice. Water Park tickets/ admission are limited to registered resort guests only.
What pools do you have and are towels available?
El Conquistador features 4 pools including three at the main pool complex (the Activity Pool, the Lap Pool and the North Pool and Splash Bar) and one in Las Olas Village . All pools have towel service and loungers. Las Casitas offers three pools for guests registered in Las Casitas.
Do you have a beach and is there a cost?
Visit your own private paradise, Palomino Island, complete with beach chairs and towels with only a short ride (8 minutes) in one of our brand new catamarans . Additional services include beach service, water sports, casual dining and horseback riding (first come, first served). Our water taxis depart the marina every half hour beginning at 9 A.M*. with the last outbound water taxi at 3 P.M. The final return trip of the day leaves Palomino Island at 5:30 P.M. (Schedule subject to change.) We abide by Coast Guard restrictions for your safety and occasionally close as necessary during storms or rough seas. There is not a daily fee to access Palomino Island, however, a resort tariff is applied to your room account (see Taxes and Tariff for additional information.)
*ferry schedule is subject to change
The resort has both motorized (wave runners, Banana Boat rides, etc) and non-motorized (kayaks, windsurf equipment and snorkel gear) equipment available for your entertainment. Our rates for the motorized water sports begin at Wave Runners at $70.00* for half hour and $110.00* for the full hour, Banana Boat Rides at $17.00* per person for a 15 minute ride.
Snorkeling equipment and scuba diving tours are available through the Casa Del Mar Dive Shop. Stop by the shop located in La Marina Village or contact them to schedule your tour.
*prices and offerings are subject to change.
Is there a florist available?
Our on-site florist Cálu Flower & Wedding Boutique handles floral arrangements for your special occasion or Gala Event. Please call 787.863.1000 ext. 6829 at least 48 hours in advance or stop by the shop (located in the lobby) to order your floral arrangement. For more information on Cálu visit http://www.caluevents.com/